Hi everyone,
What we have today is a way to show all the call flows for the company on one screen. It’s pretty useful if you need to see where calls to your company are going, if you transfer people from department to department, or even for troubleshooting.

Here’s a screenshot with some common examples:

• Win is a pretty important guy. When someone calls his number, the BC200 will ring every phone in the company. If he doesn’t pick up, it will then try him on his cell.
• The Development group doesn’t take calls, so their incoming calls just terminate at their voicemail box.
• Sales and Marketing has two members, and they’re interchangeable in terms of clients. A call for them will ring all the phones in the group, and then go to their voicemail.
• Stephanie‘s calls mostly come from overseas, from people who are in very different time zones, so we’ve set her number to go straight to voicemail. She’ll return the calls when she comes to work.
• Andrew Watson is the only member of the Development group, but he doesn’t want to stop working for every call the Development group gets. He’ll get calls for his extension, and if he doesn’t answer, it gets sent to the Development voicemail.
• My Group and Test One go straight to voicemail, because they’re for testing new configurations and for temporary uses.
• Gabe North has three destinations in his call flow. The BC200 will ring his phone, and then expand to the Reception phones, and then go to voicemail. This lets people contact him in both of the parts of the office where he works.
• The Reception group rings all the Reception phones, and then goes to the Auto-Attendant.

Now, using the “Distinctive Ringtones” and “Send Office Voicemail Notifications to your Cell Phone” entries from a few posts ago, we can customize these flows even more, all in a simple fashion. I hope this gives you some ideas about how to improve your call flow efficiently.
-Dave.