Posted by sutusdave in Uncategorized on April 15th, 2011
Hi everyone,
Do you really know what your agents are saying to your customers when they call? What about a dispute over what was agreed to? Or perhaps you’d like to protect your office against fraud. Buying, installing, and configuring a telephone call recording system can get quite expensive quickly. But here at SUTUS, call recording is included in the newest version of Business Central. Let’s take a look inside.
First off, Call Recording is available for all incoming calls that enter a queue. This allows you to ensure that call handling provided by your employees matches your standards, keep a record of important conversations, or refer back to essential details. There are laws that apply to privacy in many jurisdictions, and SUTUS has included a notification message that can be used. Of course it is configurable as well, and you can record your own message.
Additionally, an administrator can listen, export, or delete the recordings, but members of a workgroup can only listen. The recordings are searchable by incoming phone number, call date, or call queue, to help you find exactly the call you’re looking for. There’s an auto-delete function, but an administrator can set the amount of time to keep the recorded calls. Auditing calls can reveal efficiency problems in your employees’ work habits, allowing you to adjust procedures, staffing, or policies.
All of the recordings are stored encrypted on the Business Central. They’re hidden from the filesharing system, so they can’t be listened to without permission, and they’re also not accessible should it be stolen.
Call Recording is currently in beta testing, and is scheduled to be included in the next software release.
Yours, recorded,
Dave.
Posted by sutusdave in Uncategorized on December 30th, 2010
Hi everyone,
This is just a quick note to say thanks to all of the SUTUS resellers, partners, and customers for making 2010 an excellent year. We have created strong relationships with our resellers by adding features they requested through our free software releases. We became a member of the International Franchise Association, and are happy to be appearing at the their annual convention in Las Vegas in 2011. Also, we have joined forces with several specialists to deliver improved call handling, VoIP services and virus protection. We couldn’t have done it without your help.
SUTUS hopes you all are enjoying a happy holiday season, and we look forward to working with you in 2011. We’ve got the redesigned Business Centrals coming out, more telephony features designed for franchises, and cloud configuration capabilities in the works!
Yours while celebrating,
-Dave.
Posted by sutusdave in Uncategorized on September 1st, 2010
Hi everyone,
It’s been a while, but I’m back to writing on more regular basis. There are many changes and features in the newest software version, and we have a lot to talk about! Lets get started!
-Dave.
Posted by sutusdave in Uncategorized on October 2nd, 2009
Hi Sutus users,
I really enjoy working from home. It’s relaxing, comfortable, and I don’t have to commute! However, I always had to remember to bring home a laptop and any files I needed. What if I forget one of them? Worse still, what if the laptop is stolen and my data is lost or compromised? Your BC200 can help you out. It’s not a new feature, but it really is a useful one. I’m talking about a Virtual Private Network, which is a simple way to connect to the office network from anywhere with an Internet connection. It takes just a few steps to set up, too. Open Business Central Manager, and click on Remote Office Access. Follow the instructions to set up either a PPTP or IPsec VPN. I’m going to recommend the ‘Help’ files this time, rather than have you follow my instructions. Just click the ‘Learn More…’ BUTTONS if you’re not sure what is right.
Here are some creative uses for a VPN, some that you may not have heard of:
So there you have it. It’s not much work to set up, but it really does open up a lot of connectivity possibilities. I’m going to leave it there for this week.
-Dave.
(P.S. – I’m not in my office while I write this!)
Posted by sutusdave in Uncategorized on August 12th, 2009
Hi,
My name is Dave, and I’ve been asked to test the Business Central in a variety of real-life situations for the Sutus company blog. In the next few weeks, I hope to bring some of the lesser-known features of the Business Central 200 to this page.
I’m not a tech worker by trade, so I hope to write about a variety of ideas that are useful to those of us who use this on a day-to-day basis. I hope that this helps you find ways to get more value from your BC200. If you have any questions (or suggestions,) please feel free to reply to a post. Welcome!
-Dave.