Posted by sutusdave in Uncategorized on December 30th, 2010
Hi everyone,
This is just a quick note to say thanks to all of the SUTUS resellers, partners, and customers for making 2010 an excellent year. We have created strong relationships with our resellers by adding features they requested through our free software releases. We became a member of the International Franchise Association, and are happy to be appearing at the their annual convention in Las Vegas in 2011. Also, we have joined forces with several specialists to deliver improved call handling, VoIP services and virus protection. We couldn’t have done it without your help.
SUTUS hopes you all are enjoying a happy holiday season, and we look forward to working with you in 2011. We’ve got the redesigned Business Centrals coming out, more telephony features designed for franchises, and cloud configuration capabilities in the works!
Yours while celebrating,
-Dave.
Posted by sutusdave in Feature Highlights, New on November 19th, 2010
Hi everyone,
Did you know that Business Central can be found in a wide variety of small businesses, from franchises to non-profit organizations, and each with their own requirements of IT and communications? Recently, SUTUS has been collecting a series of success stories from different industries that use the Business Central product line to save themselves time, money, and hassle. They’ve published a variety of these to show the flexibility and adaptability of the SUTUS solution. Start learning about ways that SUTUS can help you in your industry specifically by clicking here.
There are a few common themes to these stories, however. Business Central is scalable to meet your needs, so it will be ready for your future growth. Also, SUTUS is ready to work with other retail hardware that you may have, including security cameras and point-of-sale devices. If that wasn’t enough,the cost savings of standardization between franchises, offices or branches will keep your bottom line low.
If you have a story of how the SUTUS solution helped your small business, please tell us.
Thanks,
-Dave.
Posted by sutusdave in Feature Highlights on April 15th, 2010
Hi everyone,
I thought I’d save some trouble for you out there in blog-land, and tell you about an easy fix we came across this weekend. I was out of the office, and our new IT guy wanted to set up a spare phone in the lunchroom. However, he wasn’t totally sure about how to do it, and didn’t want to do it wrong. So, he called me and woke me up.
I wasn’t totally sure about the process either, and he didn’t really think it was important enough to call Sutus Support about. After some deliberation, he decided to check out the help files. I know it sounds surprising, especially for a technology company, but the help files actually helped him figure out what to do!
If that wasn’t enough, while he was using the BC200′s web Administrator interface, he also clicked on a few of the “Learn More…” links to find out some more technical details. We got in to the ‘Help’ menu (in the top right corner of the Administration screen) and found the tutorials. There are quite a lot of them!
We also learned that we could rightclick on an area of the screen to get help on that topic. It turned out that the System Administrator Guides have screenshots, and some of them are available in PDF format. We printed out the Receptionist Guide, just to have it on hand.
In conclusion, RTFM. That’s “Read the Fantastic Manual!” Oh – and to set up a new phone, all you have to do is plug it in to the BC200. It will automatically connect and be functional, and then you can assign it to a person or workgroup later.
-Dave.
Posted by sutusdave in Feature Highlights, New on March 25th, 2010
Calling other office locations can be a real pain. Obviously, long distance charges can really add up, and tying up phone lines can cause missed calls. Using the BC200 to route interoffice calls over the internet keeps your telephone lines open and saves money too.
So, how does this work? All you’ll need are two or more offices with an Internet connection and a BC200 at each location. Setting it up is pretty easy – the BC200′s wizard walks you through it.
Our screenshot below shows that our home office is San Francisco. We’re directly connected to the BC200s in Vancouver, Chicago, and Boston, and we have a local telephone line available too. Via Boston, we can also reach Toronto and New York.
This allows for flexibility in call routing too. With this example, we could allow anyone from any office to place a call to the 604 or 778 area codes, regardless of their physical location. Conversely, a customer in San Francisco can call our 778 number and be seamlessly forwarded to our corporate main offices in Toronto, all with no long distance charges. And the San Francisco office doesn’t even need to be open!
Imagine this scenario: Customer Jane, in Boston, wants to talk to the Sutus sales team, but it’s 7:30pm, and her local office is closed. In the past, she’d have to do several steps.
With Interoffice Calling and an optimized call flow, however, she just has one step:
Their BC200 takes care of the rest.
Her call will be forwarded to Vancouver where they are still open and able to take care of her. No research, time calculations or phone charges needed.
Customers saving their money is great, but we at the office like saving too. Especially the finance department! Imagine that I’m in New York, and I need to call our importer in Toronto. I could call long distance, but that’s going to become expensive. Instead, I can use the Toronto phone line. My BC200 routes my call to Toronto, where their BC200 sends it out to the phone network. Success!
Send us a line if you have any questions – our new website has all our contact details. If you’re already a reseller, click here. If you’re an end user who is interested in the Business Central solution, click here.
That’s it for this week. Talk to you soon!
-Dave.
Sutus, Polycom and Megapath are hosting a partner-only seminar for those resellers interested in learning about each individual solution and how they seamlessly work together: Sutus Business Central for small business, Polycom handsets with HD and Megapath Duet SIP services.
Visit the Seminar invitation or register for the Sutus, Polycom, Megapath seminar now space is limited.
